Technical Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Support Ticket Response Guarantee

  • Every assistance request you send to us will be replied to within maximum one hour. If your trouble ticket or e–mail needs further assistance from an administrator, we’ll without delay forward it and leave a note to notify you that your issue is being worked on. If you order our Managed Servers package, all of the server administration services included there will be executed at a time that is suitable for you.

  • Top quality support service
  • A First–Class Customer Support Service

  • We’ll be at your disposal 24/7 to respond to any enquiries that you may have with regard to our Hosting Control Panel or any of the applications that we have pre–installed for you on the dedicated hosting server. If you also require assistance tackling server management tasks, you can have a look at our Managed Servers package, which includes backup hard disk space, weekly Operating System updates, server monitoring and rebooting services, as well as troubleshooting and installation services

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • Each dedicated web hosting plan is fitted out with our free–of–charge Hosting Control Panel, which offers a detailed knowledge base plus a set of educational video tutorials. Whenever you require help with the Hosting Control Panel, just click the Videos or Help buttons located in the top right corner.